Customer Service Coordinator
Full-Time | 1st Shift | Gardners, PA
Come join our growing team! Zeigler Bros. Inc. is an established manufacturer of high-end specialty feeds for the aquaculture, pet, and bio-medical research industries. With our continued growth, we have an opening for a Customer Service Coordinator.
Monday through Friday 8 AM – 4:30 PM
Reporting to the Customer Service Supervisor, the main focus of this position will be to effectively process all orders for the Pet and Lab Feed accounts. Will work closely with the Sales Specialists for the Pet and Lab Feeds Division. This position is also accountable for processing international export documents as needed.
Responsibilities: Be fully knowledgeable regarding products (i.e. Names of products, code numbers, pricing structures, etc.), services and policies of the company. Execute accurate customer order forms as required by the order entry system and accurately enter in the company computer business system. Provide support to the Customer Service Department with a main focus on the Pet and Lab division. Maintain a high level of customer satisfaction by reporting all irregularities, including complaints, to appropriate company personnel and by following up on completed orders to assess customer satisfaction. Become knowledgeable with the export process and assist with accurately completing international regulatory forms for international feed shipments as needed. All other duties as assigned..
High school diploma or GED required.
Training, Skills, Knowledge, and/or Experience: Excellent human relation skills. Proficient with MS Office, Word, Excel, and Outlook. Excellent organizational skills with strong attention to detail. Good oral and written communication skills. Minimum of one-year relevant work experience or a combination of work -related experience and education. Must be able to sit and stand for long periods of time and walk, bend, and climb stairs on a continuous basis. Exposure to dust, noise, heat, and cold when in plant facilities. Must pass a pre-employment physical and drug screen.
EOE
DIRECT DEPOSIT REQUIRED.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gardners, PA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: One location
